Customer Support

Delivery time

All our projects have a certain delivery time according to the size of the project. The same is agreed with each client in advance. Delivery times may be modified only by mutual agreement. In the event that MENA Studio does not meet the agreed delivery times, the client will have the right to a full refund.

Payments policy

All projects without exception have a prepayment of 25%. It must be paid BEFORE starting the project. If the prepayment is not made, the project will not take place. In the event that the amount paid is less than expected, the project will not start until the entire prepayment is completed. Once the prepaid deposit is completed, MENA Studio understands that the client has given full guarantee for the beginning of the project. In case of cancellations once the project has started, the prepayment will not be refundable.

The entire project must be paid at the end of it. Pre-agreed deadlines. If the completion of the project is paid to us within the period previously foreseen by both parties, it will be considered canceled without the client having the right to a refund, nor to the original material made during the project development period.

FAQ

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